Privacy Policy eva1118
Your privacy is our priority. This document clearly explains how eva1118 collects, uses, stores and protects your personal information as a registered player on our platform.
Our Commitment
Six Data Protection Principles of eva1118
Every piece of information you provide is handled according to six core principles that form the foundation of our privacy policy.
Information Confidentiality
Your personal information will not be shared, sold or disclosed to third parties without your consent, except as stated in this policy or as required by law.
Minimal Collection
We only collect information that is genuinely necessary for account management, transaction processing and ensuring a safe gaming experience for every user.
Layered Security
Your data is protected with SSL encryption, strict access controls and technical security measures that are continuously updated to prevent unauthorised access.
Guaranteed User Rights
You have the right to access, correct or request deletion of your personal data at any time. Our support team is ready to help you manage those rights.
No Excessive Monitoring
We do not track your personal activity outside the eva1118 platform. Any data collected is directly related solely to your use of our gambling services.
Regular Updates
This privacy policy is reviewed and updated periodically to ensure it remains relevant, transparent and aligned with the latest developments in data protection regulations.
Important Note: By registering or using the eva1118 platform, you agree to the terms stated in this Privacy Policy. Please read this document carefully before creating an account or entering any personal information.
1. Information We Collect
eva1118 collects personal information through several channels during the registration process, platform use and financial transactions. This information is collected directly from you or automatically through technologies used within our platform.
1.1 Personal Identification Information
When registering a new account at eva1118, you are required to provide the following information:
- Full name as shown on your identity document
- Identity card number (MyKad) or passport number for foreign residents
- Date of birth — to verify that you are 21 years of age or older
- An active email address
- Mobile phone number
- Current residential address
1.2 Financial Information
For the purpose of processing deposits and withdrawals, we collect information relating to the payment methods you use, including e-wallet account numbers, bank account details (for FPX transactions), and crypto wallet addresses if you use USDT, BTC or ETH. This information is processed through fully secured channels.
1.3 Platform Usage Data
Our system automatically records technical information when you use the eva1118 platform, including IP address, device type and web browser, pages visited, session duration, and betting activity logs for security and licensing compliance purposes.
⚠️ eva1118 does not accept registrations from individuals under 21 years of age. If we find that an account has been created by an individual who does not meet this age requirement, the account will be terminated and any balance will be frozen until the investigation is completed.
2. Purpose of Data Use
Every piece of information we collect is used for defined purposes and will not be used beyond the scope stated here. The main purposes for which your data is used are as follows:
- Verifying your identity during the registration and login process
- Processing deposits, withdrawals and other financial transactions within the set timeframe
- Providing 24/7 customer support in Malay and English
- Sending notifications about account activity, promotions and bonuses you are eligible for
- Detecting and preventing fraud, money laundering and activities that violate the terms of service
- Complying with legal and international licensing requirements applicable to our operations
- Improving our products and services based on usage patterns analysed in aggregate
Marketing Communications: eva1118 may send promotional information to you via email or SMS. You may opt out of receiving these communications at any time by contacting our support team.
3. Sharing Information with Third Parties
eva1118 takes seriously its responsibility not to disclose your personal information to outside parties carelessly. However, there are limited situations where sharing information is necessary:
3.1 Payment Processors
To process your financial transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency, relevant information is shared with approved payment service providers. These providers are subject to strict confidentiality obligations.
3.2 Legal Requirements
eva1118 may be required to disclose your information to relevant authorities where there is a court order, financial crime investigation requirement, or valid request from a licensing regulatory body overseeing our operations.
3.3 Technical Service Providers
Some technical functions of the eva1118 platform are handled by qualified third-party providers, including server hosting and cybersecurity systems. They are only given access to the information needed to carry out their tasks and are bound by confidentiality agreements.
4. Data Security
eva1118 implements multiple layers of protection to maintain the integrity and confidentiality of your personal data. These security measures include:
- Data encryption using SSL/TLS protocols during the transmission of information
- Two-factor authentication system that can be enabled on user accounts
- Real-time monitoring of account activity to detect suspicious patterns
- Internal access controls that limit the number of staff who can view sensitive data
- Periodic security audits conducted by independent parties
- Clearly documented incident response procedures
While we make every effort to apply appropriate security measures, no digital system can be fully guaranteed to be free from risk. We encourage you to also take precautions such as using a strong password and not sharing your login information with anyone.
5. Cookies and Tracking Technologies
The eva1118 platform uses cookies and similar technologies to improve the user experience, remember your preferences and analyse platform usage patterns. The following are the types of cookies used:
- Session Cookies: Used while you are actively using the platform and deleted when the session ends.
- Preference Cookies: Store your language settings and display preferences for convenience on your next visit.
- Security Cookies: Help identify suspicious activity and protect your account from unauthorised access.
- Analytics Cookies: Collect aggregated usage data to help us improve platform functions and content.
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect some functions within the eva1118 platform.
6. Your Rights Regarding Personal Data
As the data owner, you have protected rights regarding the personal information we hold. eva1118 is committed to facilitating the exercise of these rights fairly and in a timely manner.
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right to Rectification
If your information is inaccurate or outdated, you have the right to request correction promptly.
Right to Erasure
You may request deletion of your personal data, subject to mandatory retention requirements.
Right to Restriction
You may ask us to limit the processing of your data under certain specified circumstances.
Right to Object
You have the right to object to data processing for direct marketing purposes at any time.
Right to Data Portability
You may request a copy of your data in a machine-readable format for personal use.
To exercise any of the above rights, please contact the eva1118 support team via 24/7 live chat or our support email. We will process your request within a reasonable time once your identity has been verified.
7. Data Retention Period
eva1118 retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or for as long as your account is active. Generally, our data retention principles are as follows:
- Personal identification information and account records are kept for as long as the account is active and for a minimum period after account closure to meet licensing obligations
- Financial transaction records are kept in accordance with applicable legal and licensing requirements
- Technical activity logs are kept for a limited period for security and troubleshooting purposes
- Customer support communication data is kept for reference and service improvement
When the retention period ends, your data will be securely deleted or anonymised using established procedures.
8. Changes to This Privacy Policy
eva1118 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or new platform features. Any material changes will be communicated to you through the following means:
- An in-platform notification when you next log in
- A notification via email to the address registered on your account
- An update to the "Updated" date at the top of this document
Continued use of the eva1118 platform after any changes are published means you accept the updated terms. If you do not agree with the changes made, you have the right to close your account and we will handle your data in accordance with the established procedures.
9. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data by eva1118, please contact our team through the following channels:
- 24/7 live chat available directly within the eva1118 platform — in Malay and English
- Support email:
Our team is ready to assist you at any time. We are committed to responding to every privacy-related enquiry carefully and within a reasonable timeframe.
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